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Support: Hardware, Software, Troubleshooting & Tips

Here's some pages with information you might find useful.  If you know of a useful website or file download you'd like to share with others, I would be happy to post it here.  Let me know by emailing Support@WCHConsulting.com.  I'll try to get it added as soon as possible.  Also, let me know if any of these links cease to function so I can remove them.

This area of our web site will always be changing so come back often and see what's been added that might help you out.

Live Remote Help Desk Support

This service is included to customers with current, ongoing prepaid support contracts.  It is also available to existing customers for spot check diagnostics. 

To activate the Remote Help Desk service, click on the following link and run to allow us to operate your computer by remote control.  Nothing is installed, no registry entries are made, and you may stop the session at any time from the system tray icon.

Click here and run this file to connect: RemoteHelpDesk.exe

Please be sure to call us at 785-456-3896 and let us know that you need Remote Help Desk Support so we can be ready to help you.


Some of the information and download links found here may not be geared for the inexperienced user. This is just a little disclaimer so you'll know.  As always, make sure you have a good, recent backup and your original installation disks on hand to repair any mistakes you might make along the way.  By all means, give it a try.  That's how an inexperienced user becomes an experienced one! 

Remember also, if you want some help, give us a call.

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Last modified: May 19, 2011