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This page is intended to help you with software problems.  Software is the instructions the computer follows to perform it's tasks.  It can be delivered on diskette, CD-ROM, tape, or by download.  Because of the close relationship between hardware and software you may believe you have a hardware problem that is in fact a software issue.


Some of the information and download links found here may not be geared for the inexperienced user. This is just a little disclaimer so you'll know.  As always, make sure you have a good, recent backup and your original installation disks on hand to repair any mistakes you might make along the way.  By all means, give it a try.  That's how an inexperienced user becomes an experienced one! 

Remember also, if you want some help, give us a call.

Operating System

The most critical software installed on your computer is the operating system.  It is the basic software program that interacts with your computer hardware and runs the other application software that performs the functions you really want for business, entertainment, or communication.

"Office Suite"

The most common productivity applications are often bundled into a package referred to as an "office suite."  The applications included are often Word Processor, Spreadsheet, Graphic Presentation, Database, and a variety of others.  These are large, complex software packages that can often malfunction by mistakes in configuration or become damaged by the loss or corruption of their program files.


Software that deals with the internet, web browsers and email programs, run the most risk of some sort of malicious damage.  There is the virus threat whose main purpose is to inflict some sort of damage to the victims computer and the spyware threat in which the purpose is to steal sensitive information from the victim or use the victim's computer to relay spam email messages.


Many software problems can be solved by simply reinstalling the software.  This holds true for operating system software as well.  Special care must always be taken not to delete or overwrite important information when reinstalling.  The first step in trying to repair a software problem is to make a comprehensive backup.  In order to do this you must know where the critical data is and how to save it.  It can be a tedious process and very frustrating if you are not familiar with the inner workings of your computer. When you've done your best and it still isn't working, pack it up and bring it in and let Computer Headquarters fix it for you.

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Last modified: May 19, 2011